Institute of Professional Diligence

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Dealing effectively with consumer complaints is a vital part of a business’ activities. Negative feedback can have a highly detrimental effect and will almost certainly result in less customers and a reduction in profit.

Involving us at an early stage will help to sort out problems before they escalate out of control. As a member of the scheme you will have access to our formal complaints procedure. This lets both the business and the customer know exactly what will happen with their complaint and provides a definite time scale. We are here to give advice and guidance every step of the way with the aim of reaching a mutually satisfactory outcome.

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If you have an issue you wish to discuss then please use the email link to provide details and we will get back to you.

If you are a member then if you prefer give us a call and we will be happy to help.

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