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The Institute of Professional Diligence FAQs

At The Institute of Professional Diligence, our specialists can answer any questions you may have about our services.

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It is the special skill and knowledge that a business, in a trading sector, must exercise towards customers in relation to honest market practice and good faith.

Professional diligence is an enhanced consumer measure that is specified in the Consumer Protection Regulations. Under these regulations, apart from the banned practices, due diligence is a defence that businesses can rely on when they have breached the regulations.

You need to be able to demonstrate that you have taken all reasonable precautions and exercised all due diligence as well as demonstrating professional diligence to prevent the offence.

You need to set up a system that shows you have taken all reasonable precautions and exercised professional diligence. You also need to carry out regular checks and audits to make sure that the system is working properly which demonstrates due diligence. In addition, you need to have a consumer complaints procedure.

It can be complicated which is where the service we provide comes in.

We can audit your current system, if you have one, and recommend changes to improve your compliance and the customer experience. If you do not have a system we can help you set one up from scratch.

The scheme will help you not to fall foul of the Consumer Protection Regulations and other Consumer Protection and safety legislation. It will also enhance the consumer experience by ensuring you comply with the Consumer Rights Act. It will reduce the number of consumer complaints and increase customer satisfaction which will lead to you saving money. It will give you peace of mind to know that your systems are working well and that you have access to advice and guidance.

The Government has already indicated that there will be changes to trading legislation. These changes will almost certainly affect your business. We are able to give advice, guidance and training to help you make sure that you are Brexit compliant.

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